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Educational Sessions


A - ACE Recertification | B - Bed Bug | F - Fumigation | G - General Pest | M - Management | P - Public Health | S - Sales/Marketing | T - Technical | W - WDO | Wild - Wildlife



Bed Bugs and Post Traumatic Stress Disorder: People Coping with Infestations

Jerome Goddard, Ph.D., Mississippi State University, Mississippi State, MS
Bed bugs cause a multitude of physical and psychological problems to humans. Alone from their bites and the ensuing allergic reactions, people also experience loss of sleep, anxiety, and depression. These experiences often times leave a lasting impression, with people reporting post-traumatic stress disorder symptoms long after the bugs are eradicated. Attend this session to understand the medical importance of bed bugs to help you better communicate with your customers dealing with bed bug infestations.

Eliminating (not "treating") German cockroaches in low-income housing facilities

Dini Miller, Ph.D., Virginia Tech, Blacksburg, VA
When it comes to pest control, you don’t want to just put a temporary band-aid on the pest problem. Your customers will be much happier and more satisfied with your service if you eliminate an infestation. It is possible to eliminate German cockroaches in accounts, even heavy infestations, when you have the right tools and mindset. Join this session to learn trade secrets on eliminating, not just treating, German cockroach infestations.

Pest Control Crystal Ball: The Future of Management Using Genetics

Ed Vargo, Ph.D., Texas A&M University, College Station, TX
You don’t have to completely understand genetics, just like you don’t have to completely understand chemistry, to understand the importance that both genes and chemicals play in controlling insects. DNA is the building block of all life, including insects, and plays a huge role in insect development, insecticide resistance, and many other key behaviors. You will not want to miss this session to get a big picture view of how scientists use genetics to better control pests and how it could shape the future of pest management.

Understanding Wood Quality, Deterioration, and Protection to Shape Your Wood Destroying Organism Program

Adam Taylor, Ph.D., University of Tennessee, Knoxville, TN
Wood science can play a key part in understanding the vulnerability of a structure to an insect infestation. The quality of the wood, durability, and protection can all affect the ability for a piece of wood to become infested. You will leave this session with a general understanding of wood characteristics that can enhance your wood destroying organism program.

Diversification or Diversion? When Offering Too Many Services Affects Company Growth

Bill Cowley, Cowley’s Pest Services, Farmingdale, NJ
Some PCO's provide too many services to be good at any one of them. Some need to diversify to grow. Some services are closely related to the one you offer now and some are very different kinds of businesses. This session will help PCO's think correctly about diversification and avoid mistakes that cost hundreds of thousands of dollars or more. It's a class for anyone thinking about adding a service or has already done so.

Zero to Hero: How one-man and smaller operations can grow their business

Pete Schopen, Schopen Pest Solutions, Chicago, IL
As a small company, you consistently have to grow your business to stay competitive with the bigger companies. This talk will be geared to those smaller companies that need fail-proof solutions to get them past any growing pains. A depth of information will be provided on proper advertising/marketing, service agreements, culture, budget, training, and leadership that even one-man operations can start using immediately.

Debunking the Top 3 Myths in Mosquito Control

Joern Kraegeloh, Bayer Crop Science, Cary NC
When it comes to tank mixing, is more always better for mosquito control? What are the key differences between resistance and susceptibility? Can the formulation type really impact the effectiveness of a mosquito application? Prepare to debunk common myths and explore some of the common misconceptions surrounding effective mosquito control in this engaging and informative session that will be sure to equip you with the knowledge needed to take your mosquito management program to the next level!
Sponsored by

Reasonable Suspicion Testing 101: Understanding the Basics

Michael Barnes, Unique Background Solutions, Charlotte, NC
Learn the signs and symptoms of alcohol abuse and the most commonly abused drugs. Topics of reasonable suspicion covered will be initial suspicion, approaching the employee, primary evaluation, shifting environment and re-evaluation of changes.  Finally, you will learn how to make the testing referral and how to properly document the entire encounter.  While this is a crash course in the Reasonable Suspicion process, you will gain the confidence needed to perform this highly avoided responsibility.

Social Media in the Wake of COVID-19: What You Need to Know

Jess Phelan, Vault Communications, Plymouth Meeting, PA
The Coronavirus disproportionally impacted small businesses this year, and those who survived are navigating a brave new world in its wake – especially when it comes to marketing. Emerging platforms cemented their stake in the social media landscape when eyes were glued to screens during the quarantine. Analog generations sharpened their digital skillset this year thanks to social distancing, and audiences developed an appetite for inspirational, not aspirational, content. Are you wondering how to shift your social media strategy in the wake of COVID-19? Learn how brands navigated the crisis, how audiences have evolved, and where you should focus to strengthen your strategy moving forward.

Getting the Facts Straight When Controlling Troublesome House Mice

Bobby Corrigan, Ph.D., RMC Pest Management Consulting, New York City, NY
Like many other rodents, house mice are stealthy creatures that can thrive in multiple habitats. These creatures are extremely well adapted to live with us humans and also give many PMPs headaches. Learn some of the most effective strategies for mouse control and get the facts straight for scientifically proven management.

Why Can’t I Do Termite Control Based on a YouTube Video?

Faith Oi, Ph.D., University of Florida, Gainesville, FL
We are all guilty of watching videos and thinking “that looks easy, I could do that” and then ending up with the dreaded social media, pinterest failed attempts. Pest control, especially termite control, is no different. While the basic idea of pest control seems like a no brainer, it requires specialized training and an understanding of pest biology, chemical and non-chemical management, and also an understanding of construction. Learn all the ways why you can’t do termite control based on a YouTube video and why you really shouldn’t even try.

Lessons Learned from the New, Invasive Asian Longhorned Tick

Becky Trout Fryxell, Ph.D., University of Tennessee, Knoxville, TN
It isn’t very often that the United States has the introduction and establishment of a tick species. The Asian longhorned tick was first discovered in the United States in 2017 and As of February 2020, longhorned ticks have been found in Arkansas, Connecticut, Delaware, Kentucky, Maryland, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Virginia, and West Virginia. While there is still much research that is currently happening on this species in the United States, we’ve learned a lot since it’s first discovery which will be shared in this informative session.

Risk Based Bird Prevention: Urging Commercial Clients to Resolve Bird Challenges Proactively

Rolando Calzadilla, Terminix, Miami, FL
This presentation will cover risk-based bird prevention while instilling a sense of urgency in commercial clients to resolve their pest bird challenges proactively. Learn to tie in the implementation of the Food Safety Modernization Act by the FDA with bird biology, behavior, and their unique abilities.  Not only will food facility bird management be covered, but the presentation will also be broadened to non-food “verticals” like pharma, healthcare, hospitality and commercial buildings in general, since the risk’s birds pose to these clients’ safety, operations, and profit can be grossly underestimated.  

Pest Control in Audited Food Facilities

Kristie A. Grzywinski, Safe Quality Food Institute, Arlington, VA and Nancy Troyano, Rentokil, Reading, PA
Audit standards and the Food Safety Modernization Act (FSMA) are important to know and understand when you are working in food facilities. While regulations may seem cumbersome, they protect our food supply and also ensure pest control services help protect food from illness transmitted by pests. Learn the basics of audits in food facilities, some of the common mistakes pest control companies make and how to properly do pest control in audited food facilities. 

Mix it up: Understanding Pesticide Formulations for Better Control

Phil Koehler, Ph.D., University of Florida, Gainesville, FL
Suspensions, microencapsulated pesticides, granulars, flowables, ready-to-use – when do you select which formulation? On top of understanding different active ingredients, it’s also important to select the correct formulation for the best application. This talk will cover the different types of formulations and how to use them for maximum control.

Session sponsored by:

Seven Lessons Learned by Looking at the Pest Management Industry from the Outside-In!

Fred E. Strickland Jr, BCE, Miner Corporation, Birmingham, AL
Did you ever wonder what our industry looks like from the outside?  What lessons can be learned from other industries?  What common areas may need evaluation? In this session, learn seven unique insights from a 30+ year industry veteran who is now looking in from the outside.  Regardless of whether you have a single or multi-location business, these seven areas apply to your operation and may need evaluation.  

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Friend or Foe? When Snake Control is Necessary

Joe Ehrenberger, Adaptation Environment, Denver, CO
Most snakes are non-venomous and provide an important role in the ecosystem. But when is a snake a threat vs. beneficial? Get these questions answered and learn the best management strategies, like exclusion, trapping, and cultural controls to keep your customers safe and happy.

Using QualityPro to Sure-up Your Company Procedures

Susan Hare and a panel of companies that have recently been accredited by QualityPro
The QualityPro standards have been helping companies professionalize for over a decade. QualityPro has recently launched a new certification tracking system. Attend this session to see how companies can use their dashboard, along with the QualityPro standards, to do a well-rounded check-up on hiring procedures, safety programs, operations, and technician training. Documented and verified procedures are essential for companies of all sizes to be professional and growth smoothly. Learn from your peers and leave this session prepared to take your company to the next level.
Presented by 

Research Update from the University of Tennessee's Urban Entomology Laboratory

Karen Vail, Ph.D., University of Tennessee, Knoxville, TN
Learn about the latest advancements in urban entomology in this informative session highlighting new research from the University of Tennessee. Don’t miss your chance to hear what new and exciting discoveries will shape the future of pest control and help you stay ahead of the curve!

Dispelling Myths & Urban Legends About the Brown Recluse and the Black Widow Spider

Blake Layton, Ph.D., Mississippi State University, Mississippi State, MS
Can a black widow spider bite always fatal? Is it possible for a brown recluse spider to be found outside its distribution range? Is it true that a brown recluse spider is more aggressive than other poisonous spiders? Get answers to these and many other questions in this class that aims to set the record straight on these dangerous but often misunderstood spiders. It’s time to separate fact from fiction!

Taking Aim at Invasive Ants: Your Guide to Controlling America's Top Nuisance Pest

Robert Puckett, Ph.D., Texas A&M University, College Station, TX
Several of the most problematic and dangerous ants that infest structures are not native to the United States. These invasive pests often hitched a ride on human-transported goods being shipped into the US where they escaped and eventually spread. Learn what shared behaviors made these ants so successful as invaders and what PMPs need to know to stop America’s #1 nuisance pest in its tracks. 

Diversity Forum
More information coming soon. 

Using Technology to Adapt to Pandemics and Other Unexpected Business Disruptions

Ari Rogoway, Sprague Pest Solutions, Tacoma, WA
What do you do when the forces of nature bring your business to a grinding halt? Are you equipped with the right technology to keep your revenue streams open so your company doesn’t have to shut down? In this futuristic session, discover what tools are available in today’s information age that can ensure your business keeps moving forward even when the rest of the economy isn’t!

Creating Global Standards for Pest Management

Allie Allen, National Pest Management Association, Fairfax, VA; Alberto Ponjoan, Servicios Depec, Barcelona, Spain
The mission of the Global Pest Management Coalition is to provide a unified voice across the globe promoting the value of pest management in ensuring the protection of health, home, food and businesses. The Global Standards task force is creating standards that can be accepted all around the globe that will enable the Global Coalition members to promote legislation in their countries and professionalize the pest management industry worldwide. Attend this session to hear what the group has come up with and leave inspired to prove this industry’s professionalism wherever you call home.

The Leaders You Didn't Know You Had

Kevin Lemasters, EnviroPest, Windsor, CO
How do you find and develop leadership in your organization?  Do you suspect that there are members of your current team that may have the potential, but you are unsure how to find out and help them develop that talent?  During this session, we'll discuss ways to uncover the leaders you already have in your business.  Then, we will unpack methods of leadership development to equip you to grow and develop the leadership team you need to grow your business.  This will be a participative session, giving you examples and steps you can personalize and incorporate when you return from PestWorld.

Gaining Traction in Your Business with EOS Tools

Leslie Wyman, EPCON Lane, Akron, OH, Erin Richardson, All-American Pest Control, Nashville, TN
Are you running your business or is your business running you? With the right tools, you can be in the driver seat to steering your business towards growth, profits, and success. Hear from real business owner/operators who have applied the Entrepreneurial Operating System (EOS) approach to improving their business. Their real-life examples of success and failure will provide a refreshing and relatable guide to helping you take your business to the next level and put you back in control.

It's Time to Take Your Flea Control Program to the Next Level

Nancy Hinkle, Ph.D., Purdue University, West Lafayette, IN
They may be small, but fleas can lead to big problems and if an infestation isn’t handled correctly. Missing one treatment step can result in population rebound, increased call-backs, and even lost customers. Stop the call backs and start treating flea infestations like a Pro. Discover the simple but effective formula to controlling fleas every time with this informative and eye-opening session that is sure to elevate your flea control program to the next level!

Advanced Inspection and Control Techniques for Wood Decaying Fungi

Carl Falco, Fuquay-Varina, NC
When it comes to wood destroying organisms, termites and beetles usually get all of the attention while wood-decaying fungi are regularly overlooked. Despite the fact that brown and white rot can be equally as destructive under the right conditions, and molds can even lead to serious health concerns. Learn what every PMP should know to identify, diagnose, and control these damaging and even dangerous wood destroying organisms.

Finding My Granule
Chris Keefer, Ph.D., BCE, Syngenta, College Station, TX
Granules are often under-utilized in urban pest management as compared to sprayables. In this presentation we will discuss key topics such as the granule matrix, calibration, key pests, and active ingredients. As a PMP it is critical to understand safety including environment, weather, PPE and the effects it has on granule applications. Granules can be just as effective as sprayables at certain times of the year and can increase efficacy when used in conjunction with other formulations. 
Sponsored by

PestWorld Intern Showcase: The Next Generation of Urban Entomologists - Graduate Research Presentations

NPMA PestWorld Interns
Many of tomorrow’s advancements in pest management are currently being discovered and developed by graduate students in universities around the country. Join the NPMA PestWorld interns as they discuss their research and what it may mean for the future of pest management. Don’t miss your chance to learn about the latest in pest control research and to meet the next generation of urban entomologists.

How to Avoid Lawsuits, Liability, and Other Legal Obstacles Surrounding Termite Claims

Greg Crossland, Law Office of Greg Crosslin, Destin FL; Ray Quensenberry, Rollins, Atlanta, GA
Few services in pest control hold more liability than those that involve termites. From inspections to treatments, your business could face litigation at nearly every turn. Find out how to protect yourself and your business in this must-see session that discusses what every PMP should know when faced with lawsuits and other legal obstacles surrounding termite claims.

Cracking the Termite Code: Deciphering One of Nature’s Most Cryptic and Destructive Pests

Brian Forschler, Ph.D., University of Georgia, Athens, GA
Termites are among the most cryptic and damaging of all structural pests. These silent destroyers easily make their way into homes completely undetected and consume millions of dollars in structural lumber every year. Learn the secrets to cracking the termite code in this illuminating session that dives deep into the biology and behavior of nature’s most destructive and costly pest. Don’t be fooled by these tiny destroyers anymore!

PPMA Consumer Outreach – Bedbugs and Rodents – How To Use Large Scale Campaigns To Grow Your Business!

Patty Stofanak, Vault Communications, Plymouth Meeting, PA; Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA; Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA; Brittany Campbell, Ph.D., BCE, National Pest Management Association, Fairfax, VA; Michael Bentley, Ph.D., BCE, National Pest Management Association, Fairfax
In 2020 the Professional Pest Management Alliance (PPMA) funded exciting consumer campaigns highlighting rodents and bedbugs for social, digital and traditional media using compelling messages, high end photography, and incredible videos.  The end game is to educate the consumer on the value of what you do! Attend this session and see how you can incorporate fun and interesting media tactics that will grow your business!
Presented by

Exclusion: Putting the Foundation of IPM Into Practice

Galvin Murphy, Yankee Pest Control, Malden, MA
One of the most impactful things that pest management professionals can do to increase the effectiveness of an Integrated Pest Management program is exclusion.  Sealing pests out of buildings can be the difference maker when it comes to providing a pest-free environment for your clients.  Learn some commonsense recommendations for sealing pests out and increasing client satisfaction in the process in this session.

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Understanding Baits and Proper Application Techniques

Chris O’Banion, Advanced Wildlife Management, Spring Valley, OH
Are all baits created equal? Is there a wrong way to apply a bait? Learn answers to these and many more questions in this revealing session that reviews the do’s, don’ts, and everything in between for applying baits. Stop wasting money by applying your baits incorrectly. Don’t miss this session to learn how and when to apply the right bait, the right way, every time!

Kitchen Confidential: Dishing Out the Dirt on Controlling Pests in Commercial Kitchens

Wade Wilson, Turner Pest Control, Jacksonville, FL
Much like a chef must follow a recipe to prepare a five-star meal, a PMP follows instruction and label guidelines to successfully controlling pests in a commercial kitchen. Discover how dusters, bait applicators, flushing agents, and other tools can become the perfect ingredients for a pest-free kitchen. This out-of-the-box session perfectly pairs years of experience with industry know-how to provide the perfect recipe for success!

Tweets, Texts, Pings and Snaps… How to develop and manage successful business relationships in today’s non-stop world

Raymond Kidwell, Voice for Pest, Edison, NJ
This session will explore how to utilize the latest technologies surrounding social media, inter-office communication, virtual meetings and online availability to identify and establish new relationships and optimize existing ones.  How do you succeed when everyone expects an immediate response and perpetual availability?

The Ins and Outs of Electronic Remote Monitoring

Pat Hottel, BCE, McCloud Services, South Elgin, IL
Remote monitoring is an emerging technology in the professional pest management industry that promises to have positive impacts on pest control services. Find out how remote monitoring is being utilized in commercial accounts and how your company can implement the technology in your business.

Large Scale Pest Control at the Gaylord Opry Land Resort and Convention Center

Megan McDugald, Gaylord Opryland Resort and Convention Center, Nashville, TN
How does one provide pest control services for a facility that has 20 kitchens, more than 2,800 guest rooms, 110 acres of grounds and nine acres of interior gardens? Attend this session to learn how a crew of five technicians performs this amazing feat at the Gaylord Opry Land Resort and Convention Center.

Risk Management: Delivering Top-Notch Safety Outcomes for our Customers and Teams

Joel Pasiuk, Ecolab, Inc, Saint Paul, MN
Safety is everybody’s business. It is a priority at our own facilities and customer locations, assessing risk before we start work, identifying and addressing safety issues, and remedying hazardous situations. Learn how to build blend a disciplined, data-driven approach to risk reduction with initiatives to educate, engage, and empower our team members, so your associates can go home safe every day.

Getting Creative with Your Sales Program to Increase Revenue

Rusty Markland, PestNow, Sterling, VA
The lifeblood of growing your business is a successful sales program. Every business owner knows that but putting words into action can sometimes be hard to do. In this session, hear from an industry veteran with a proven track record of generating sales in creative ways about practices that you can incorporate into your business to kick start your sales in a positive direction!

How to Obtain Money, Grants, Loans and the Necessary Cash to Grow Your Business, WITHOUT Giving Up on Your Equity

Bill Hoffman, Hoffman’s Exterminating, Mantua, NJ
It takes money to make money. That statement has never been truer than it is right now. This session will highlight a real-world business owner and outline practical methods that can be used to grow a small business in both size and professional stature.

Autos & RVs & Vans, Oh My!... An Inside Look at a Specialty Fumigation Operation

Technical Expert Rose Pest Solution, Northfield, IL
Fumigation is a unique, highly technical service offering that is typically focused on drywood termites and food commodities. But what happens when you think “outside the box” and employ this time-tested method of pet elimination to non-traditional items like moving vans and other vehicles? In this session, learn about how one company is utilizing its unique facilities to serve their customers’ needs through specialty fumigation.

Taking the Bite Out of Backyard Mosquito Control: A Scientific Perspective

Roxanne Connolly, Ph.D., BCE, U.S. Centers for Disease Control and Prevention, Fort Collins, CO
The science of integrated mosquito management is well grounded in more than a century’s worth of entomological study. In this session learn how to transfer the science of mosquito control into practical methods for reducing biting mosquito populations on your customers’ property, and doing so in a way that won’t contribute to insecticide resistance and non-target impacts.  This is a must-attend session that should not be missed!

Smokejumping: A Case Study in Leadership Failure

Mark Davidson, ACE, Pestech – Pest Solutions, Poughkeepsie, NY
What does the Mann Gulch Fire of 1949, a team of smokejumping firefighters, and the eight qualities of leadership have to do with your business? You will have to attend this riveting session to find out.  Learn about leadership, lessons from the past and how you can apply eight principles of leadership to your 21st century business.

Spend a Little, Save A Lot: How Investing in Technology Can Minimize Liability and Maximize Profits

Andrew Barrows, Environmental Pest Service, Tampa, FL
With so many new business-related technologies being developed, trying to find the right tools to upgrade your business can be overwhelming. What’s worse, many of these software and hardware solutions can carry a heavy price tag, making your decisions expensive in addition to challenging. Take the guess work out of your next business upgrade with this illuminating session that reviews today’s solutions for taking your business into the 21st century.

Novel Personal Safety Practices in the New Age: Drugs, Dogs, and Weapons

Richard Spencer, ACE, Arrow Exterminators, Atlanta, GA
Think your safety program is comprehensive? Well think again. Have you considered how to train and prepare technicians for hazards beyond driving safety and pesticide exposure? What about aggressive dogs, weapon-wielding clients and other dangers that workers encounter while performing pest control services?  Find out more in this eye-opening approach to on-the-job safety.

Follow the Nose: Canine Scent Detection for Pest Detection

Mark Sheperdigian, BCE, Rose Pest Solutions, Troy, MI
Over the last 15 years, canine scent detection has become a standard part of many pest control company’s slate of services.  But there’s nothing “standard” about a canine scent detection operation. In this session, learn how a successful canine scent detection program trains, maintains and sustains it’s canine teams, ensuring an effective service for their clients.

The Big Easy Recipe for City-Wide Rodent Management

Claudia Riegel, Ph.D., BCE, City of New Orleans Termite, Rodent and Mosquito Control Board, New Orleans, LA
Controlling rats in a large city is never easy. Combine big city life with a world class restaurants, historic infrastructure, subtropical climate, a large homeless population, and a bustling tourist trade, and you have yourself a real challenge.  Find out how the City of New Orleans is working to control rats under difficult conditions and how the events surrounding the COVID-19 crisis provided an opportunity for increased pest management. 

Building a Better Tick Management Program: The Intersection of Intelligent Business Practices and Pest Biology

David Billingsly, ACE and Wayne White, BCE, American Pest / Anticimex, Fulton, MD
Ticks continue to be one of the most dangerous arthropods in the United States. In addition to Lyme disease, erlichiosis, Rocky Mountain spotted fever and babesiosis remain important vector-borne diseases spread by ticks. With this in mind, clients are keen to reduce the number of ticks on their property; however, tick management is more than power-spraying the yard.  In this session, learn about the important consideration that must be taken into account when developing a successful program.

An Inside Look at Inside Sales

Alex Wolfington, Green Pest Solutions, West Chester, PA
Explore first-hand how one company’s inside sales team consistently generates over two million dollars each year in new residential pest control sales. This formula for success has helped Green Pest Solutions grow to be one of the industry’s 50 largest companies in just 16 short years. Learn how to build an inside sales team, how marketing supports the team and strategies for creating compensation packages that maximize sales results.

Insider HR Tips for Retaining Employees Through Development Opportunities and Career Paths

Leila Haas, Sprague Pest Solutions, Tacoma, WA
In today’s diverse, global, and technologically savvy work environment, employers must be able to clearly articulate the value that they will add to team members through training and development opportunities. In addition, organizations must examine their hierarchy, positions, and abilities for individuals to meet objectives and build their internal resume through accomplishing goals and moving through career pathways. This session will give you an opportunity to share best practices and walk away with a framework to examine your own organizations structure and needs.