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EDUCATIONAL SESSIONS

It’s not business as usual for our industry, so it’s not education as usual at PestWorld 2020’s virtual conference. Our virtual format allows for live chat, Q&A and direct access to the experts. There’s no better time—or way—to invest in your future than connecting with knowledge here.

PestWorld attendees have exclusive access to 20 LIVE expert-led educational sessions and over 40 MORE educational sessions that will remain available on-demand until December 31, 2020. What does this mean? Access to more trainings and more credits than ever before, all on your schedule!

All sessions will be held in Eastern Daylight Time (EDT) and will feature Spanish subtitles that can easily be toggled on and off.

 

TUESDAY, OCTOBER 13


2:00 p.m. - 3:00 p.m.

Pandemic Marketing: Social Media in the Wake of COVID-19

Jess Phelan, Vault Communications, Plymouth Meeting, Pennsylvania

Coronavirus disproportionally impacted small businesses this year, and those who survived are navigating a brave new world in its wake – especially when it comes to marketing. Emerging platforms cemented their stake in the social media landscape when eyes were glued to screens during the quarantine. Analog generations sharpened their digital skillset this year thanks to social distancing, and audiences developed an appetite for inspirational, not aspirational, content. Are you wondering how to shift your social media strategy in the wake of COVID-19? Learn how brands navigated the crisis, how audiences have evolved, and where you should focus to strengthen your strategy moving forward.


2:00 p.m. - 3:00 p.m.

Preparing for What’s Next: What COVID-19 has Taught Us About Preparing for the Next Crisis

Faye Golden, Cook’s Pest Control, Decatur, Alabama; Mike Rottler, Rottler Lawn and Pest, St. Louis, Missouri, Jamie Ogle, Lloyd Pest Control, San Diego, California

The current public health crisis caught many Americans off-guard, including pest control companies.  Very few could have successfully predicted at the beginning of 2020 how the spring and summer seasons would eventually play out. In this session, learn how the lessons of the Coronavirus Pandemic are being internalized to make pest control companies better prepared for future challenges.


2:00 p.m. - 3:00 p.m. 

 

Sponsored by

Making the Leap - How to Catapult Your Company Past $1 million in Revenue Through Sales 

Kevin Pass, Pass Pest Control, Newburgh, Indiana; Andrew Richardson, Edge Pest, Orem, Utah; Mike Panichi, Platinum Pest Solutions Lansing, Illinois

Hitting the million-dollar revenue mark can be a difficult goal to achieve. That’s because it can take much more than an effective sales team leading the charge. In part one of this two-part series, learn what growth-stopping hurdles and industry pitfalls every business should prepare for if they want to make it to the next level of growth. Hear real examples from industry leaders who have successfully overcome these challenges and earned their way into the million-dollar club.


3:30 p.m. - 4:30 p.m.

NPMA Disinfection Taskforce: Things to Know Before Implementing a Disinfection Service Program

Judy Black, BCE, Rollins, Atlanta, Georgia; Julie Marquardt, Ecolab, Saint Paul, Minnesota; Chris Wible, Rentokil-Steritech, Reading, Pennsylvania

The COVID-19 Pandemic has fundamentally changed the business landscape for pest control companies around the world. Many pest control firms are considering disinfection as a novel service option, but before jumping in, our panel of experts will provide crucial items to take into consideration before launching a new line of business. In this session we will discuss critical items to consider to help you determine if this line of work is right for your business.


3:30 p.m. - 4:30 p.m.

Sponsored by

Making the Leap - How to Catapult Your Company Past $1 million in Revenue Through Service

Bobby Jenkins, ABC Home and Commercial Services, Austin, Texas; Russ Ives, Rose Pest Solutions, Troy Michigan; Alfie Treleven, Sprague Pest Solutions, Tacoma, Washington

In part two of this series, learn how to prepare the rest of your business for growth and service your clients successfully. Find out why selling a million dollars in service may actually be the easy part in this telling session where business leaders share how they overcame challenges that come with this level of growth.


3:30 p.m. - 4:30 p.m.

Seven Lessons Learned by Looking at the Pest Management Industry from the Outside-In!

Fred E. Strickland Jr. BCE, Miner Corporation, Birmingham, Alabama

Did you ever wonder what our industry looks like from the outside? What lessons can be learned from other industries?  What common areas may need evaluation? In this session, learn seven unique insights from a 30+ year industry veteran who is now looking in from the outside. Regardless of whether you have a single or multi-location business, these seven areas apply to your operation and may need evaluation.


5:00 p.m. - 6:00 p.m.

Sponsored by

Rat Behavior and the Impact of COVID-Related Human Behavior Changes

Bobby Corrigan, Ph.D., RMC Consulting, New York, New York

Reports of rat cannibalism, brazen rats roaming the streets of cities, and rat activity in places where no historical evidence had previously been identified fill our newsfeeds each day.  But what’s the truth behind these stories?  Has rat behavior been impacted by the social distancing efforts of humans? What’s the biology behind these behaviors?  Get these answers and more in this unique exploration of applied rat behavioral ecology.


For Tuesday Release

Eliminating (Not "Treating") German Cockroaches in Low-Income Housing Facilities

Dini Miller, Ph.D. Virginia Polytechnic and State University, Blacksburg, Virginia

When it comes to pest control, you don’t want to just put a temporary band-aid on the pest problem. Your customers will be much happier and more satisfied with your service if you eliminate an infestation. It is possible to eliminate German cockroaches in accounts, even heavy infestations, when you have the right tools and mindset. Join this session to learn trade secrets on eliminating, not just treating, German cockroach infestations.


For Tuesday Release

Your Guide to Pest Control in Audited Food Facilities

Kristie Grzywinski, Safe Quality Food Institute, Arlington, VA; Nancy Troyano, Ph.D., BCE, Rentokil, Reading, PA

Audit standards and the Food Safety Modernization Act (FSMA) are important to know and understand when you are working in food facilities. While regulations may seem cumbersome, they protect our food supply and also ensure pest control services help protect food from illness transmitted by pests. Learn the basics of audits in food facilities, some of the common mistakes pest control companies make and how to properly do pest control in audited food facilities.

For Tuesday Release

Understanding Wood Quality, Deterioration, and Protection to Shape Your Wood Destroying Organism Program

Adam Taylor, Ph.D., University of Tennessee, Knoxville, TN

Wood science can play a key part in understanding the vulnerability of a structure to an insect infestation. The quality of the wood, durability, and protection can all affect the ability for a piece of wood to become infested. You will leave this session with a general understanding of wood characteristics that can enhance your wood destroying organism program.


For Tuesday Release

Sponsored by

Debunking the Top 3 Myths in Mosquito Control

Kurt Vandock, Ph.D., Bayer Environmental Science, Cary, NC

When it comes to tank mixing, is more always better for mosquito control? What are the key differences between resistance and susceptibility? Can the formulation type really impact the effectiveness of a mosquito application? Prepare to debunk common myths and explore some of the common misconceptions surrounding effective mosquito control in this engaging and informative session that will be sure to equip you with the knowledge needed to take your mosquito management program to the next level!


For Tuesday Release

Pest Control Crystal Ball: The Future of Management Using Genetics

Ed Vargo, Ph.D., Texas A&M University, College Station, TX

You don’t have to completely understand genetics, just like you don’t have to completely understand chemistry, to understand the importance that both genes and chemicals play in controlling insects. DNA is the building block of all life, including insects, and plays a huge role in insect development, insecticide resistance, and many other key behaviors. You will not want to miss this session to get a big picture view of how scientists use genetics to better control pests and how it could shape the future of pest management.


For Tuesday Release

Reasonable Suspicion Testing 101: Understanding the Basics

Michael Barnes, Unique Background Solutions, Charlotte, NC

Learn the signs and symptoms of alcohol abuse and the most commonly abused drugs. Topics of reasonable suspicion covered will be initial suspicion, approaching the employee, primary evaluation, shifting environment and re-evaluation of changes.  Finally, you will learn how to make the testing referral and how to properly document the entire encounter.  While this is a crash course in the Reasonable Suspicion process, you will gain the confidence needed to perform this highly avoided responsibility.


For Tuesday Release

Diversification or Diversion? When Offering Too Many Services Affects Company Growth

Bill Cowley, Cowley’s Pest Services, Farmingdale, NJ

Some PCO's provide too many services to be good at any one of them. Some need to diversify to grow. Some services are closely related to the one you offer now and some are very different kinds of businesses. This session will help PCO's think correctly about diversification and avoid mistakes that cost hundreds of thousands of dollars or more. It's a class for anyone thinking about adding a service or has already done so.


For Tuesday Release

Why Can’t I Do Termite Control Based on a YouTube Video?

Faith Oi, Ph.D., University of Florida, Gainesville, FL

We are all guilty of watching videos and thinking “that looks easy, I could do that” and then ending up with the dreaded social media, pinterest failed attempts. Pest control, especially termite control, is no different. While the basic idea of pest control seems like a no brainer, it requires specialized training and an understanding of pest biology, chemical and non-chemical management, and also an understanding of construction. Learn all the ways why you can’t do termite control based on a YouTube video and why you really shouldn’t even try. 


For Tuesday Release 

Mix it up: Understanding Pesticide Formulations for Better Control

Phil Koehler, Ph.D. and Rebecca Baldwin, Ph.D., University of Florida, Gainesville, FL

Suspensions, microencapsulated pesticides, granules, flowables, ready-to-use – when do you select which formulation? On top of understanding different active ingredients, it’s also important to select the correct formulation for the best application. This talk will cover the different types of formulations and how to use them for maximum control.


For Tuesday Release 

Earning Your QualityPro Credential: Step-by-Step

Susan Hare, Thrasher Termite & Pest Control; Shon Vodila & John Reid, Accel Pest & Termite Control; Santos Portugal III, Ph.D., ABC Home & Commercial Services

The QualityPro standards have been helping companies professionalize for over a decade. QualityPro has recently launched a new certification tracking system. Attend this session to see how companies can use their dashboard, along with the QualityPro standards, to do a well-rounded check-up on hiring procedures, safety programs, operations, and technician training. Documented and verified procedures are essential for companies of all sizes to be professional and growth smoothly. Learn from your peers and leave this session prepared to take your company to the next level.

If you'd like to test-drive our new system and come with questions for the speakers, click here


For Tuesday Release

The Impact of the COVID-19 Public Health Emergency on State Regulatory Agencies

Ryan Okey, Clemson University, Department of Pesticide Regulation; Leo Reed, Indiana Office of State Chemist; Liza Fleeson Trossbach, Virginia Department of Agriculture and Consumer Services; Derrick Lastinger, Georgia Department of Agriculture

Due to the essential nature of structural pest control services, state lead agencies to maintain oversight of the industry despite shelter-in-place orders and social distancing guidelines that were in place across the country.  Get an inside look at how state’s overcame hurdles to keep the pest control industry running and how states are planning for emergencies in the future.


For Tuesday Release

Research Update from University of Tennessee's Urban Entomology Laboratory

Karen Vail, Ph.D., University of Tennessee, Knoxville, TN

Learn about the latest advancements in urban entomology in this informative session highlighting new research from the University of Tennessee. Don’t miss your chance to hear what new and exciting discoveries will shape the future of pest control and help you stay ahead of the curve!


For Tuesday Release

Dispelling Myths and Urban Legend About the Brown Recluse and the Black Widow Spider

Blake Layton, Ph.D., Mississippi State University, Mississippi State, MS

Can a black widow spider bite always fatal? Is it possible for a brown recluse spider to be found outside its distribution range? Is it true that a brown recluse spider is more aggressive than other poisonous spiders? Get answers to these and many other questions in this class that aims to set the record straight on these dangerous but often misunderstood spiders. It’s time to separate fact from fiction!


For Tuesday Release

Lessons Learned From the New, Invasive Asian Longhorned Tick

Dina Fonseca, Ph.D., & Matthew Bickerton, Rutgers Center for Vector Biology, New Brunswick, NJ

It isn’t very often that the United States has the introduction and establishment of a tick species. The Asian longhorned tick was first discovered in the United States in 2017 and as of February 2020, longhorned ticks have been found in Arkansas, Connecticut, Delaware, Kentucky, Maryland, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Virginia, and West Virginia. While there is still much research that is currently happening on this species in the United States, we’ve learned a lot since its first discovery which will be shared in this informative session.


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WEDNESDAY, OCTOBER 14

 


1:30 p.m. - 2:30 p.m.

 

Sponsored by

Protecting Employees and Clients While Performing Essential Services 

Travis Aggson, ACE, American Pest Control, Manhattan, Kansas; David Billingsly, Anticimex, Fulton, Maryland; Billy Tesh, Pest Management Services, Greensboro, North Carolina

Providing essential pest control services during a global pandemic requires careful planning to ensure that technicians and clients feel safe while services are rendered. In this session, learn how companies communicated their plans with their team and their customers so that the important work of protecting public health, food and property could get done.


1:30 p.m. - 2:30 p.m.

Sponsored by

How Does Your Firm Stack Up? Comparing Your Company’s Financial and Operational Metrics to “Best in Class” PMP Firms (Part One) 

Dan Gordon, PCO Bookkeepers, Newton, New Jersey

How would you like to understand your company’s strengths and weaknesses as compared to others in the pest management industry? And how about gaining insight into efficiency, growth and profitability? By measuring key performance indicators (KPIs) from your company against other successful players in the industry, you can improve your own efficiency, productivity, help manage expenses and identify areas for revenue growth. This talk will focus on both financial and operating ratios extracted from your routing and general ledger software and discuss why they are important, how to use them and why your company’s success is dependent upon understanding them.


1:30 p.m. - 2:30 p.m. 

Sponsored by

Get A Grip On Your Business with EOS  (Part One) 

Victoria Cabot, Velocity 6 Executive Leadership Development, San Diego, California

Are you running your business or is your business running you? Many successful entrepreneurs and business leaders find themselves working more, while getting less. Discover what Entrepreneurial Operating System (EOS) tools are available that can provide your business with the framework to drive growth, profits and client retention in this how-to session that lays out the groundwork for success in part 1 of this two-part session.


3:00 p.m. - 4:00 p.m.

Sponsored by

Breaking Barriers: Women Leadership in the Pest Control Industry

Emily Kendrick, Arrow Exterminators, Atlanta, Georgia, Stacy O’Reilly, Plunkett’s Pest Control, Saint Paul, Minnesota; Kim Scott, Terminix International, Memphis, Tennessee; moderated by Jackie Applegate, Bayer, St. Louis, MO

Learn from three dynamic women in the pest control industry on how they have risen to top levels within their companies and have become highly successful in an industry that is dominated by men. This moderated session will cover personal stories of breaking through barriers and provide tips on being effective and respected women leaders at different managerial and executive levels. You won’t want to miss this session if you are pursuing an advanced career and aspire to reach higher levels at your organization!


3:00 p.m. - 4:00 p.m.

Sponsored by

Get A Grip on Your Business with EOS (Part Two)

Victoria Cabot, Velocity 6 Executive Leadership Development, San Diego, California

Are you running your business or is your business running you? Many successful entrepreneurs and business leaders find themselves working more, while getting less. In part two of this series, interact with the audience and the speaker to discover how to apply EOS tools to drive success in your business.


3:00 p.m. - 4:00 p.m.

Sponsored by

How Does Your Firm Stack Up? Comparing Your Company’s Financial and Operational Metrics to “Best in Class” PMP Firms (Part Two) 

Dan Gordon, PCO Bookkeepers, Newton, New Jersey

How would you like to understand your company’s strengths and weaknesses as compared to others in the pest management industry? And how about gaining insight into efficiency, growth and profitability? By measuring key performance indicators (KPIs) from your company against other successful players in the industry, you can improve your own efficiency, productivity, help manage expenses and identify areas for revenue growth. This talk will focus on both financial and operating ratios extracted from your routing and general ledger software and discuss why they are important, how to use them and why your company’s success is dependent upon understanding them.


5:00 p.m. - 6:00 p.m.

Sponsored by

Beyond 'The Right Thing to Do': A SMART Approach to Diversity 

Janet Stovall, UPS, Atlanta, Georgia

The business case for diversity: it's been around for decades and we're still making the case. And yet, despite some promising stats, business has yet to reap the true promise of diversity. Perhaps it's time to move beyond doing the right thing to doing the SMART thing. Maybe it's time to leverage diversity for real results. Maybe it's time to make a new case. You won’t want to miss this dynamic, high energy TED speaker who gets real about why diversity is important and how it can shape you and your company for the better.


For Wednesday Release

Taking Aim at Invasive Ants: Your Guide to Controlling America's Top Nuisance Pest

Robert Puckett, Ph.D., Texas A&M University, College Station, TX

Several of the most problematic and dangerous ants that infest structures are not native to the United States. These invasive pests often hitched a ride on human-transported goods being shipped into the US where they escaped and eventually spread. Learn what shared behaviors made these ants so successful as invaders and what PMPs need to know to stop America’s #1 nuisance pest in its tracks.  


For Wednesday Release

Using Technology to Adapt to Pandemics and Other Unexpected Business Disruptions

Ari Rogoway, Sprague Pest Solutions, Tacoma, WA

What do you do when the forces of nature bring your business to a grinding halt? Are you equipped with the right technology to keep your revenue streams open so your company doesn’t have to shut down? In this futuristic session, discover what tools are available in today’s information age that can ensure your business keeps moving forward even when the rest of the economy isn’t!


For Wednesday Release

The Leaders You Never Knew You Had

Kevin Lemasters, EnviroPest, Windsor, CO

How do you find and develop leadership in your organization?  Do you suspect that there are members of your current team that may have the potential, but you are unsure how to find out and help them develop that talent?  During this session, we'll discuss ways to uncover the leaders you already have in your business.  Then, we will unpack methods of leadership development to equip you to grow and develop the leadership team you need to grow your business.  This will be a participative session, giving you examples and steps you can personalize and incorporate when you return from PestWorld.


For Wednesday Release

 

Gaining Traction In Your Business with EOS Tools

Leslie Wyman, EPCON Lane, Akron, OH; Erin Richardson, All-American Pest Control, Nashville, TN

Are you running your business or is your business running you? With the right tools, you can be in the driver seat to steering your business towards growth, profits, and success. Hear from real business owner/operators who have applied the Entrepreneurial Operating System (EOS) approach to improving their business. Their real-life examples of success and failure will provide a refreshing and relatable guide to helping you take your business to the next level and put you back in control.


For Wednesday Release

Raising the Bar for Pest Management Around the World: A Global Discussion of Pest Control Standards

Allie Allen, National Pest Management Association, Fairfax, VA; Alberto Ponjoan, Servicios Depec, Barcelona, Spain

The mission of the Global Pest Management Coalition is to provide a unified voice across the globe promoting the value of pest management in ensuring the protection of health, home, food and businesses. The Global Standards task force is creating standards that can be accepted all around the globe that will enable the Global Coalition members to promote legislation in their countries and professionalize the pest management industry worldwide. Attend this session to hear what the group has come up with and leave inspired to prove this industry’s professionalism wherever you call home.


For Wednesday Release

It's Time to Take Your Flea Control Program To the Next Level

Nancy Hinkle, Ph.D., University of Georgia, Athens, GA

They may be small, but fleas can lead to big problems and if an infestation isn’t handled correctly. Missing one treatment step can result in population rebound, increased call-backs, and even lost customers. Stop the call backs and start treating flea infestations like a Pro. Discover the simple but effective formula to controlling fleas every time with this informative and eye-opening session that is sure to elevate your flea control program to the next level!


For Wednesday Release

 

Sponsored by

Finding My Granule

Chris Keefer, Ph.D., Syngenta, Greensboro, North Carolina

Granules are often under-utilized in urban pest management as compared to sprayables. In this presentation we will discuss key topics such as the granule matrix, calibration, key pests, and active ingredients. As a PMP it is critical to understand safety including environment, weather, PPE and the effects it has on granule applications. Granules can be just as effective as sprayables at certain times of the year and can increase efficacy when used in conjunction with other formulations.


For Wednesday Release

How to Avoid Lawsuits, Liability, and Other Legal Obstacles Surrounding Termite Claims

Greg Crosslin, Law Office of Greg Crosslin, Destin FL; Ray Quesenberry, Rollins, Atlanta, GA

Few services in pest control hold more liability than those that involve termites. From inspections to treatments, your business could face litigation at nearly every turn. Find out how to protect yourself and your business in this must-see session that discusses what every PMP should know when faced with lawsuits and other legal obstacles surrounding termite claims.


For Wednesday Release 

Cracking the Termite Code: Deciphering One of Nature’s Most Cryptic and Destructive Pests

Brian Forschler, Ph.D., University of Georgia, Athens, GA

Termites are among the most cryptic and damaging of all structural pests. These silent destroyers easily make their way into homes completely undetected and consume millions of dollars in structural lumber every year. Learn the secrets to cracking the termite code in this illuminating session that dives deep into the biology and behavior of nature’s most destructive and costly pest. Don’t be fooled by these tiny destroyers anymore!


For Wednesday Release 

Kitchen Confidential: Dishing Out the Dirt on Controlling Pests in Commercial Kitchen

Wade Wilson, Turner Pest Control, Jacksonville, FL

Much like a chef must follow a recipe to prepare a five-star meal, a PMP follows instruction and label guidelines to successfully controlling pests in a commercial kitchen. Discover how dusters, bait applicators, flushing agents, and other tools can become the perfect ingredients for a pest-free kitchen. This out-of-the-box session perfectly pairs years of experience with industry know-how to provide the perfect recipe for success!


For Wednesday Release 

Exclusion: Putting the Foundation of IPM Into Practice

Galvin Murphy, Yankee Pest Control, Malden, MA

One of the most impactful things that pest management professionals can do to increase the effectiveness of an Integrated Pest Management program is exclusion.  Sealing pests out of buildings can be the difference maker when it comes to providing a pest-free environment for your clients.  Learn some commonsense recommendations for sealing pests out and increasing client satisfaction in the process in this session.


For Wednesday Release 

PPMA Consumer Outreach – Bedbugs and Rodents – How to Use Large Scale Campaigns to Grow Your Business!

Patty Stofanak, Vault Communications, Plymouth Meeting, PA; Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA; Jim Fredericks, Ph.D., BCE, Brittany Campbell, Ph.D., BCE, and Michael Bentley, Ph.D., BCE, National Pest Management Association, Fairfax, VA

In 2020 the Professional Pest Management Alliance (PPMA) funded exciting consumer campaigns highlighting rodents and bedbugs for social, digital and traditional media using compelling messages, high end photography, and incredible videos.  The end game is to educate the consumer on the value of what you do! Attend this session and see how you can incorporate fun and interesting media tactics that will grow your business!


For Wednesday Release 

Building Relationships in A Digital World

Raymond Kidwell, Voice for Pest, Edison, NJ

This session will explore how to utilize the latest technologies surrounding social media, inter-office communication, virtual meetings and online availability to identify and establish new relationships and optimize existing ones. How do you succeed when everyone expects an immediate response and perpetual availability?


For Wednesday Release

The Ins and Outs of Electronic Remote Monitoring

Pat Hottel, BCE, McCloud Services, South Elgin, IL

Remote monitoring is an emerging technology in the professional pest management industry that promises to have positive impacts on pest control services. Find out how remote monitoring is being utilized in commercial accounts and how your company can implement the technology in your business.


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THURSDAY, OCTOBER 15


1:30 p.m. - 2:30 p.m.

Sponsored by

Diversity in the Pest Control Industry: Where We Are and Where We Could Be

Dan Moreland, PCT Magazine, Cleveland, Ohio; Anthony Brown, Rentokil, Silver Spring, Maryland

It’s important to understand where the industry stands regarding diversity to know how to move forward. The results of an industry-wide survey on diversity will be discussed with detailed analysis on race, gender, and age at different positions within pest control companies. Then, the session will cover what a successful diversity program looks like inside of a large pest control company and how the program can be a successful model for all different sized companies.


1:30 p.m. - 2:30 p.m.

The Future of Pesticides in the United States – A Panel Discussion

Zach Gihorski, National Association of State Departments of Agriculture, Arlington, Virginia; Chris Novak, Crop Life America, Washington, DC; Bob Dold Jr. Northfield, Illinois; Jeremy Witte, House Committee on Agriculture (Staff), Washington, DC; Alex Dunn, US Environmental Protection Agency, Washington, DC

Depending on which political party wins in November, the regulation of pesticides in 2021 and beyond could dramatically change. Join our expert panel as we navigate the potential scenarios of both Democratic and Republican victories and their impact on the EPA, pesticide regulations, FIFRA, and Congressional and state legislation. Everything from product bans and cancelations, local governments regulating pesticides, to a complete replacement of the current legal structure for regulating pesticides is on the table. Become informed, so together, we can confront the challenges that lie ahead.


1:30 p.m. - 2:30 p.m. 

Sponsored by

All Things LinkedIn: Prospecting and Creating More Business Opportunities to Win  

Lindsey McMillion Stemann, McMillion Consulting, Greenville, South Carolina

This session is designed to provide leadership (i.e. executives, sales, recruiting, marketing) with high-level and practical insight on best practices, strategy and ways to implement LinkedIn to create business opportunities. The goal is to help you connect with purpose, leverage LinkedIn better than you are today, and ultimately help you drive revenue for your business.


3:00 p.m. - 4:00 p.m.

Bed Bugs and Post Traumatic Stress Disorder: People Coping with Infestations

Jerome Goddard, Ph.D., Mississippi State University, Mississippi State, MS

Bed bugs cause a multitude of physical and psychological problems to humans. Alone from their bites and the ensuing allergic reactions, people also experience loss of sleep, anxiety, and depression. These experiences often times leave a lasting impression, with people reporting post-traumatic stress disorder symptoms long after the bugs are eradicated. Attend this session to understand the medical importance of bed bugs to help you better communicate with your customers dealing with bed bug infestations.


3:00 p.m. - 4:00 p.m.

Sponsored by

All Things LinkedIn: Sourcing and Pipelining for Top Talent

Lindsey McMillion Stemann, McMillion Consulting, Greenville, South Carolina

Finding and recruiting employees with the skillset you need can be a real headache. Learn how to utilize Linkedin, one of the largest networking platforms, to build your brand and target top talent effectively. If you want to amplify your talent search, don’t miss this session!


3:00 p.m. - 4:00 p.m.

Giving Back: Harnessing the Power of Good to Support Communities During the Pandemic

Dennis Jenkins, ABC Home and Commercial Services, Dallas, Texas; Nicole Kirwan Keefe, Clark Pest Control, Lodi, California

Despite the multitude of challenges facing the structural pest control industry this year, many firms were able to turn obstacles into opportunities for doing good in their communities.  Find out some of the creative ways that these companies were able to be of service to their clients and neighbors beyond the boundaries of pest management.


5:00 p.m. - 6:00 p.m.

Closing General Session

Coming soon!


For Thursday Release

Risk Based Bird Prevention – Urging Commercial Clients to Resolve Bird Challenges Proactively

Rolando Calzadilla, Terminix, Miami, FL

This presentation will cover risk-based bird prevention while instilling a sense of urgency in commercial clients to resolve their pest bird challenges proactively. Learn to tie in the implementation of the Food Safety Modernization Act by the FDA with bird biology, behavior, and their unique abilities.  Not only will food facility bird management be covered, but the presentation will also be broadened to non-food “verticals” like pharma, healthcare, hospitality and commercial buildings in general, since the risk’s birds pose to these clients’ safety, operations, and profit can be grossly underestimated.


For Thursday Release

Delivering Top-Notch Safety Outcomes for our Customers and Teams

Ron Tolsma, Ecolab, Inc, Saint Paul, MN 

Safety is everybody’s business. It is a priority at our own facilities and customer locations, assessing risk before we start work, identifying and addressing safety issues, and remedying hazardous situations. One of the most common risks pest control operators deal with daily is pesticide exposure. Learn how to follow labels correctly, choose the correct PPE, and how to handle and transport pesticides safely in this session to mitigate pesticide risk. Additionally, you will learn how to build a disciplined, data-driven approach to pesticide risk reduction with initiatives to educate, engage, and empower each and every applicator in our industry. 


For Thursday Release

Getting Creative With Your Sales to Increase Revenue

Rusty Markland, PestNow, Sterling, VA

The lifeblood of growing your business is a successful sales program. Every business owner knows that but putting words into action can sometimes be hard to do. In this session, hear from an industry veteran with a proven track record of generating sales in creative ways about practices that you can incorporate into your business to kick start your sales in a positive direction!


For Thursday Release

How to Obtain Money, Grants, Loans and the Necessary Cash to Grow Your Business, WITHOUT Giving Up on Your Equity

Bill Hoffman, Hoffman’s Exterminating, Mantua, NJ

It takes money to make money. That statement has never been truer than it is right now. This session will highlight a real-world business owner and outline practical methods that can be used to grow a small business in both size and professional stature.


For Thursday Release

Autos & RVs & Vans, Oh My!  …An Inside Look at a Specialty Fumigation Operation

Jim Crawford & Curtis Rand, Rose Pest Solutions, Northfield, Illinois

Fumigation is a unique, highly technical service offering that is typically focused on drywood termites and food commodities. But what happens when you think “outside the box” and employ this time-tested method of pest elimination to non-traditional items like moving vans and other vehicles? In this session, learn about how one company is utilizing its unique facilities to serve their customers’ needs through specialty fumigation.


For Thursday Release

Taking the Bite Out of Backyard Mosquito Control: A Scientific Perspective

Roxanne Connolly, Ph.D., BCE, U.S. Centers for Disease Control and Prevention, Fort Collins, CO

The science of integrated mosquito management is well grounded in more than a century’s worth of entomological study. In this session learn how to transfer the science of mosquito control into practical methods for reducing biting mosquito populations on your customers’ property, and doing so in a way that won’t contribute to insecticide resistance and non-target impacts.  This is a must-attend session that should not be missed!


For Thursday Release

Novel Personal Safety Practices in the New Age: Drugs, Dogs, and Weapons

Richard Spencer, ACE, Arrow Exterminators, Atlanta, GA

Think your safety program is comprehensive? Well think again. Have you considered how to train and prepare technicians for hazards beyond driving safety and pesticide exposure? What about aggressive dogs, weapon-wielding clients and other dangers that workers encounter while performing pest control services?  Find out more in this eye-opening approach to on-the-job safety.


For Thursday Release

Smokejumping: A Case Study in Leadership Failure

Mark Davidson, ACE, Pestech – Pest Solutions, Poughkeepsie, NY

What does the Mann Gulch Fire of 1949, a team of smokejumping firefighters, and the eight qualities of leadership have to do with your business? You will have to attend this riveting session to find out.  Learn about leadership, lessons from the past and how you can apply eight principles of leadership to your 21st century business.


For Thursday Release 

Spend a Little, Save A Lot: How Investing in Technology Can Minimize Liability and Maximize Profits

Andrew Barrows, Environmental Pest Service, Tampa, FL

With so many new business-related technologies being developed, trying to find the right tools to upgrade your business can be overwhelming. What’s worse, many of these software and hardware solutions can carry a heavy price tag, making your decisions expensive in addition to challenging. Take the guess work out of your next business upgrade with this illuminating session that reviews today’s solutions for taking your business into the 21st century.


For Thursday Release 

Follow the Nose: Canine Scent Detection for Pest Detection

Mark Sheperdigian, BCE, Rose Pest Solutions, Troy, MI

Over the last 15 years, canine scent detection has become a standard part of many pest control company’s slate of services.  But there’s nothing “standard” about a canine scent detection operation. In this session, learn how a successful canine scent detection program trains, maintains and sustains it’s canine teams, ensuring an effective service for their clients.


For Thursday Release 

Nothing But Nets: How Pest Control Companies Can Use Cause Marketing to Attract New Customers and Help Prevent Mosquito Borne Disease Worldwide

Jonathan Kidwell, Nothing But Nets, Washington, DC

Nothing But Nets is a global grassroots campaign to raise awareness and funds to fight malaria.  In the past 14 years, the organization has raised more than $70 million to help deliver bed nets and other malaria interventions to families in need.  In this session, find out how pest control companies are partnering with Nothing But Nets and how you can get involved.


For Thursday Release 

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The Big Easy Formula for City-Wide Rodent Management and Disinfection Services

Claudia Riegel, Ph.D., BCE, City of New Orleans Termite, Rodent and Mosquito Control Board, New Orleans, LA

Controlling rats in a large city is never easy. Combine big city life with a world class restaurants, historic infrastructure, subtropical climate, a large homeless population, and a bustling tourist trade, and you have yourself a real challenge.  Find out how the City of New Orleans is working to control rats under difficult conditions and how the events surrounding the COVID-19 crisis provided an opportunity for increased pest management and the development of a city-wide disinfection program.


For Thursday Release 

Changing the Approach for Pest Prevention and Control in Public Housing Agencies

Stephen Kells, Ph.D., BCE, University of Minnesota, Minneapolis, Minnesota

In the past, the approach to pest control in Public Housing has been “low bid, minimal service to maximal numbers of units.” True, there has been a shift towards IPM; however in reality, the low bid approach has often meant a replacement of sprays with baits and the same service parameters. Unfortunately, chronic infestations and the related health impacts still abound. With research occurring, new procedures and expectations are on the horizon. The question is: are you prepared for this change?


For Thursday Release

An Inside Look at Inside Sales

Alex Wolfington, Green Pest Solutions, West Chester, PA

Explore first-hand how one company’s inside sales team consistently generates over two million dollars each year in new residential pest control sales. This formula for success has helped Green Pest Solutions grow to be one of the industry’s 50 largest companies in just 16 short years. Learn how to build an inside sales team, how marketing supports the team and strategies for creating compensation packages that maximize sales results.


For Thursday Release

Insider HR Tips for Retaining Employees Through Development Opportunities and Career Paths

Leila Haas, Sprague Pest Solutions, Tacoma, WA

In today’s diverse, global, and technologically savvy work environment, employers must be able to clearly articulate the value that they will add to team members through training and development opportunities. In addition, organizations must examine their hierarchy, positions, and abilities for individuals to meet objectives and build their internal resume through accomplishing goals and moving through career pathways. This session will give you an opportunity to share best practices and walk away with a framework to examine your own organizations structure and needs.


For Thursday Release

Pest Control During a Global Pandemic – Perspectives from Around the World

Monica Biglietto, Confederation of European Pest Management Associations; Carlos Peçanha, Federation of Pest Control Associations of Brazil; Taro Kanazawa, Federation of Asian & Oceania Pest Managers Associations; Vasili Tsoutouras, Federation of Asian & Oceania Pest Managers Associations

The COVID-19 pandemic has impacted pest control efforts around the world. In this international panel, learn how pest control firms from Asia, Australia, Europe and South America dealt with employee protection/safety, service interruptions/changes, disinfection services and learn how their respective associations supported these efforts.


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